1.)
Guest’s contract
This contract shall come into being when the hotel accepts
the guest’s request.
This acceptance does not necessarily need to be in writing.
Acceptance by telephone or in person shall also be binding.
The contractual parties shall be the hotel and the guest
or a 3rd party who has commissioned the reservation.
All these people shall be liable for the guest’s
contract.
2.) Prices
The prices agreed on conclusion of the contract shall
be binding and include statutory VAT.
3.) Cancellation by the customer
The following cancellation periods and charges shall
apply to individual reservations:
• 4 weeks before arrival:
----60 % of the agreed bed and breakfast price
• 3 weeks before arrival:
----70 % of the agreed bed and breakfast price
• 2 weeks before arrival:
----80 % of the agreed bed and breakfast price
• no show:
----100 % of the agreed bed and breakfast price
The following cancellation periods and charges shall
apply to group reservations of more than 10
rooms:
• 4 weeks before arrival:
----50 % of the agreed bed and breakfast price
• 3 weeks before arrival:
----60 % of the agreed bed and breakfast price
• 2 weeks before arrival:
----80 % of the agreed bed and breakfast price
• no show:
----100 % of the agreed bed and breakfast price
The same cancellation periods shall apply if seminar
rooms which have been booked are subsequently cancelled.
The written consent of the hotel shall be required for
any change to this cancellation period.
In order to keep cancellation costs to a minimum or
avoid them altogether, the hotel shall, where possible,
endeavour to rent rooms which are not taken to other
guests.
4.) Cancellation by the hotel
The hotel may cancel a reservation, for example, if
an act of God or other similar circumstances make it
impossible to honour the reservation, e.g. a burst pipe,
fire, etc.
The hotel may also cancel a reservation if the safety,
security or the reputation of the hotel in the eyes
of the public is threatened, e.g. at sales events, etc.
Events which have already started may be interrupted
by the hotel for the aforementioned reasons and prohibited.
5.) Arrival and vacating times
Reserved rooms are available for guests from 3 pm on
the agreed day of arrival.
Rooms should be vacated by 11 am on the day of departure.
The hotel shall charge 50% of the full price if a room
is occupied until 6 pm. The hotel shall charge 100%
of the full price if a room is occupied until after
6 pm.
6.) Option agreement:
If, following a booking request, written confirmation
or rejection is not received by the agreed deadline,
the hotel shall release the room.
The purpose of the hotel’s right of option shall
be, having indicated the possibility of making a firm
reservation, to require the contractual partner for
his part to make a decision and exert his right of option.
If this right is not exerted, the reservation becomes
invalid. If the right is exerted, the reservation becomes
firm. In other words, the accommodation contract is
concluded according to the reservation. |
